Terms of Service

1. Acceptance of Terms

By accessing or using SurveyPunk (“the Service”), hosted at surveypunk.io and its related subdomains, you agree to be bound by these Terms of Service (“Terms”). If you are using the Service on behalf of an organization or enterprise, you represent that you have authority to bind that entity to these Terms.

2. Account Registration & Security

To access survey creation, document ingestion, and distribution features, you must register for an account. You agree to provide accurate, current, and complete information during registration and to maintain the security of your credentials. You are responsible for all activities that occur under your account.

3. Intellectual Property & Client Ownership

• Your Content: You retain full ownership, title, and intellectual property rights in and to all questionnaire documents, brand assets, custom questions, and survey responses uploaded or collected through your projects.
• Our Platform: SurveyPunk and its licensors retain all right, title, and interest in and to the SurveyPunk software, survey engine, Spunk AI parsing pipelines, condition AST compilation logic, user interface, and branding.
• Spunk AI Outputs: Survey structures generated by Spunk AI from your uploaded documents belong to you for use in your quantitative research projects.

4. Subscriptions, Invoicing & Refunds

• Pricing & Billing: Subscription tiers are billed in Indian Rupees (INR). Stated prices include applicable Goods and Services Tax (GST) unless indicated otherwise. Contact support for billing and tax invoice assistance.
• Payment Processing: Transactions are securely handled by certified payment partners (including Razorpay). By subscribing, you authorize scheduled recurring or one-time charges corresponding to your chosen billing cycle.
• Cancellations: You may cancel paid subscriptions at any time via your account dashboard. Upon cancellation, your plan remains active until the conclusion of the current prepaid billing period.
• Refund Policy: The free tier supports evaluation within its published limits. If you experience verifiable technical issues preventing the use of your paid subscription, contact our billing desk within 7 days of purchase for review and pro-rata refund consideration.

5. Acceptable Use & Prohibited Conduct

You agree not to use the Service to:

• Field surveys that collect unauthorized sensitive personal records, passwords, or banking credentials.
• Distribute spam, deceptive phishing campaigns, or unsolicited mass surveys violating telecommunication regulations.
• Reverse engineer, decompile, or attempt to extract source algorithms from the survey engine or condition AST compiler.
• Circumvent plan limits, rate guards, or security controls.

6. Beta Status & Service Availability

Portions of SurveyPunk are actively released under Beta status. Availability and support commitments require a separate written agreement. The Service is provided on an “as is” and “as available” basis without warranties of any kind, whether express or implied.

7. Limitation of Liability

To the maximum extent permitted by applicable law, SurveyPunk and its directors, employees, or contractors shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or loss of profits, data, or business opportunities arising from your use of or inability to use the Service.

8. Contact Information

For legal inquiries, terms compliance, or enterprise agreements, please contact: